Articles Tagged with ''department''

Special Report: Transitioning to the Next Generation of Dealers

Bringing Service & Parts Together

If I had to pick a key defining moment, I think it would be bringing our parts and service departments together. There used to be a wall between the two. It was like two separate unions and they were fighting separate battles. I brought them together to and now everybody is fighting for the same thing the extra sale and customer satisfaction compared to when it was the shop guys vs. the parts guys.
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Business of Selling

Sales Responsibilities

Once the sales department culture is set in motion and the sales department philosophy has been established and agreed upon, the next step in managing the wholegoods department is identifying and embracing the responsibilities of both the sales manager and the wholegoods sales personnel.
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How Janson Equipment Combines the Numbers with Customer Care

They may manage their three dealerships “by the numbers” to achieve a profitable bottom line, yet Janson Equipment also puts their customers’ “boots on” to give the business a personal touch that breeds customer loyalty. In their own words, here’s a departmental list of goals and responsibilities that sets this dealership apart.
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Dealership Minds

Delegating — But Staying Involved

While Mike Carley is comfortable delegating day-to-day decisions to his key managers, he also realizes that at the end of the day, he holds ultimate responsibility for the store’s performance. He needs to stay involved.
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Wider World of Business

Get Everyone Involved in Innovation

At most companies engineers and designers have a monopoly on innovation, but to get everyone else involved, leaders at all levels need to make it clear that their teams are expected to produce new ideas and find better ways of doing their jobs, columnist writes.
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