Articles Tagged with ''customer service''

2016 Dealership of the Year Video Series: Van Wall Equipment

Precision Farming Specialist Completes the Circle with Customers

AMS specialists at Van Wall Equipment are at farms 12 months of the year. Scott Meldrum, integrated solutions manager for Van Wall, talks about how that relationship is about way more than selling as it involves getting equipment set up, managing data and understanding the customers' needs. Van Wall earned top honors in Farm Equipment's 2016 Dealership of the Year program.
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Special Report: After the Ink Dries

Every Acquisition is a ‘Big’ Deal

Dealers may want to downplay the significance of buying another dealership, but each acquisition is meaningful for the customers and employees who are involved.
As a farm equipment dealer, Zach Hetterick has had no direct involvement with acquiring another dealer. But from his unique perspective while he was a service manager, product manager and territory sales manager for Case IH, he has plenty of experience observing how acquisitions were handled.
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Dealership Minds

Facing Parts Challenges Head On

Richard Knott is a parts department lifer. The parts manager started his career off working for another John Deere dealership north of Kern Machinery’s stores. After a 3.5-year stint in the parts department at that dealership, Knott came to Kern Machinery and 31 years later is still keeping the parts department on goal at the Buttonwillow location.
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Dealership Minds

Helping ‘Frontline’ Employees Keep Customers Satisfied

Joe Alvarado leads by example and doesn’t take any of the opportunities he’s been afforded for granted, something he attributes to his time in the Marine Corps. When Alvarado returned to civilian life, he started working for a farm equipment and auto parts company in Tipton, Calif. It was a small, family-owned operation, but it was there that he fell in love with agriculture — more specifically the people of agriculture.
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Dealership Minds

Building a Customer-Focused Team

Santiago Alcantar wasn’t an expert on agriculture equipment when he joined Kern Machinery in 2013, but he was an expert when it came to customer service and retailing. Before joining the dealership as the parts manager for the Bakersfield and Lancaster stores, Alcantar worked as a manager for AT&T and Sears.
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2015 Dealership of the Year Video Series: Ritchie Implement

Using Diverse Products to Bring in Customers

Ron Ritchie, CEO and co-owner of Ritchie Implement (3-store dealer in Wis.), talks about the progression the dealership has taken to grow the product lines they offer. Each additional product line has brought in new customers that otherwise wouldn't have visited their dealership.
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Farm Equipment

2025 Dealership of the Year

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