Articles Tagged with ''customer service''

2015 Dealership of the Year Video Series: Ritchie Implement

Maintaining a Sense of Urgency Among Employees

Kevin Depies, sales and management with Ritchie Implement (3-store dealer in Wis.), talks about the importance of keeping a sense of urgency up with employees to ensure the highest level of customer service among all of the locations.
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Dealership Minds 2014 Video

Reconstructing a Service Department

Recent staff issues forced Jason Bessette, the general manager of the St. Albans location of Champlain Valley Equipment, to reconstruct the location's service department. Bessette's leadership has help the location turn a corner and push to improve overall customer service.
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Tonutti USA to Move Into New 100,000 Sq Ft Facility

Tonutti USA, will be in their new business center and warehouse building at 1655 Panama St., Memphis, TN. 38108. The new 100,000 sq. ft. warehouse and sales/service training facility will allow Tonutti USA to continue providing superior customer service with rapid response to our customer's needs.
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Farm Equipment

2025 Dealership of the Year

  • Mazergroup - Large Operation
  • Lowe & Young - Small Operation 
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