Cindy Gough, corporate parts coordinator for H&R Agri-Power, a 17-store Case IH dealer, talks about what she looks for in employees on her team. She prioritizes a willingness to help out; the employees who help lift heavy objects without being asked show their character and work ethic, 2 traits Gough values.
This interview is part of the Dealership Minds Video Series brought to you by Laforge.
Leading by Example in the Parts Department
Years with Organization: 13
Role: “My title is corporate parts coordinator, but I also function as the parts manager of the Morganfield, Ky., location. I am a facilitator and a coach. My imperative is two things: go into stores and make sure that each parts department understands the metrics that we measure and work with them to embody the customer service culture that we want.”