Years with Organization: 13
Role: “My title is corporate parts coordinator, but I also function as the parts manager of the Morganfield, Ky., location. I am a facilitator and a coach. My imperative is two things: go into stores and make sure that each parts department understands the metrics that we measure and work with them to embody the customer service culture that we want.”
PROFILE
Leading by Example in the Parts Department
VIDEOS
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Tracking Obsolescence in the Parts Department |
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Looking for Teamwork in Dealership Employees |
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Going the Extra Mile in the Parts Department |
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