Santiago Alcantar, parts manager at the Bakersfield, Calif., location of Kern Machinery, talks about the new layout of the dealership's retail space in Bakersfield.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Building a Customer-Focused Team
Years with Organization: 2.5. Prior to joining Kern Machinery as the parts manager at the Bakersfield and Lancaster, Calif., stores he worked as a manager at AT&T and Sears.
Role: As a parts manager, Santiago Alcantar says it’s his goal to make sure a customer walks out the door with everything they needed, if not more.