Items Tagged with 'summit'

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And Now for the Good News…

You’ve seen the stats — dissatisfied customers will tell 8-10 people all about their pain, while positive experiences are shared only with 2-3 others.
OK, as a bonus for enduring my rant, I promised you a good customer service story. Gonna give credit where it’s due.
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History Made at 1st-Ever Dealer-Only Summit

A total of 108 gathered in Kansas City for Farm Equipment's inaugural Dealership Minds Summit. On Jan. 30, 108 industry leaders gathered in a ballroom in the Kansas City Convention Center (where the Ag Connect show was being held) for a unique learning forum that lived up to its 'color-blind'? billing.
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