Best Practices

2015 Dealership of the Year Video Series: Ritchie Implement

Making Employees Part of the Family

Kevin Depies, sales and management with Ritchie Implement (3-store dealer in Wis.), talks about the Ritchie family's policy of welcoming all employees in like family.
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2015 Dealership of the Year Video Series: Ritchie Implement

Maintaining a Sense of Urgency Among Employees

Kevin Depies, sales and management with Ritchie Implement (3-store dealer in Wis.), talks about the importance of keeping a sense of urgency up with employees to ensure the highest level of customer service among all of the locations.
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2015 Dealership of the Year Video Series: Salem Farm Supply

Motivating Parts & Sales Through an Incentive Program

Bill Martel, general manager of Salem Farm Supply (Salem, N.Y), and Carole Lewis, president of Salem Farm Supply, share ideas they've used as incentive programs for both the sales and parts departments. The incentive programs they've put in place have a variety of structures and timeframes.
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2015 Dealership of the Year Video Series: Salem Farm Supply

Marketing for a Dealership in a Remote Area

Bill Martel, general manager of Salem Farm Supply (Salem, N.Y), and Carole Lewis, president of Salem Farm Supply, explains the challenges they face in getting in front of customers with marketing efforts in a remote geographical location.
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2015 Dealership of the Year Video Series: Salem Farm Supply

Dealing with Death at the Ownership Level

In 2012, Philip Lewis, the owner of Salem Farm Supply (Salem, N.Y), passed away. His daughter, Carole, had been working full time at the dealership for about a year. At the time of his passing, there wasn't a succession plan in place to dictate the future of the company. In this video, Carole, now president of Salem Farm Supply, shares the challenges they faced as they not only dealt with the loss of a loved one, but also had to work to resign manufacturer agreements with their suppliers.
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Wider World of Business

How to Nurture Accountability with Employees

Organizations are made up of teams and individuals who execute specific tasks to drive a greater, overarching business goal. However, the link between individual actions and broader organizational goals is often unclear. Most employees, including leaders, do not realize the impact that their actions (or lack of) can have on business operations.
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