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Articles Tagged with ''customer experience''

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Leadership Lessons

How Will Your People Take Care of Your Customer? It’s T.E.A.M. (Work)

By Daniel Surprenant and Russ Green posted on August 27, 2021 | Posted in Best Practices, Department Management

Here is the inescapable reality: your front-line employees are the direct link between your company and your customers. To achieve your goal to go from good to great, your employees will need the following skills and knowledge, led by you, to establish a company culture centered on your clients. 


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Thought Leader Series

Catching Up with Ag Industry ‘Thought Leaders’

Farm Equipment editors pivot to Zoom Videos to connect to thought leaders throughout the industry.
By Farm Equipment Staff posted on June 2, 2020 | Posted in Best Practices
To foster ‘from the front line’ understanding in this unprecedented time, the editors of Farm Equipment just launched a new video series. The “Farm Equipment Thought Leader Video Series” consists of brief, 1-1 conversations with influencers from different segments of the farm equipment industry.
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Hutson Launches New Dealership Website

July 23, 2018 | Posted in Dealer News
Hutson, a 13 store John Deere dealership, recently launched their newly designed website that delivers a better customer experience, more leads and higher quality content. Built on technology developed at Facebook, the site delivers cutting edge technology, speed and best practices.
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June CM article

Titan Machinery’s Tips for Owning Your Customers’ Experience

Using customer data from a variety of sources can help dealerships not only improve their customer relationships, but also growing that relationship to provide even more service.
By Jeff Bowman posted on December 18, 2017 | Posted in Best Practices, Dealership Marketing
Jeff Bowman, Titan Machinery’s chief experience officer, explains how using customer data from a variety of sources can help dealerships not only improve their customer relationships, but also growing that relationship to provide even more service.
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WEDA Dealer Institute

6 Ways to Guarantee Customer Loyalty [Webinar]

March 23, 2017 | Posted in Best Practices, Department Management
What kind of power does your dealership have over your customers? Is your dealership building loyalty that makes your business indispensable to customers, creates life-long relationships and makes price irrelevant? Presented by Jim Facente, a trainer for WEDA’s Dealer Institute, this webinar highlights 6 key factors that will make your dealership indispensable to your customers. [To view any of our webinar replays, you must be logged in with a free user account.]
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WEDA Dealer Institute

[Webinar] Make a Customer, Not a Sale: A New Way to Look at Customer Experience

By Kim Schmidt posted on August 25, 2016 | Posted in Department Management
During this webinar, WEDA Dealer Institute trainer Jim Facente gives dealer principals and department managers a new way to look at what they do, how they do it and, more importantly, why they do it. This FREE webinar is brought to you by the WEDA Dealer Institute. [To view any of our webinar replays, you must be logged in with a free user account.]
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Farm Equipment Videos

Baltimore Port Closure to Impact High Horsepower Tractor Imports & Exports

Baltimore Port Closure to Impact High Horsepower Tractor Imports & Exports

In this episode of On the Record, brought to you by Weasler Engineering, we look at how the Port of Baltimore's closure will alter the flow of high horsepower tractors in and out of the country. In the Technology Corner, Noah Newman talks about some changes coming to drone operation regulations. Also in this episode, Kazakhstan's potential for the North American ag equipment industry and what 2024 holds for the sprayer market.

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Top Directory Listings

Yetter Farm Equipment

Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
MonTag

Montag Mfg

Montag is the industry’s innovative leader for precise, accurate metering of fertilizer, seed and other nutrients. The Montag system has become the standard for deep banding of fertilizer. Montag is also pioneering the technology for cover crop seed application. The new Cover Crop+ is able to meter the smallest seed, and can be mounted to tillage implements, combines, plus Hagie sprayers and detasselers.

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Finance Scope

Finance Scope is able to provide the best financing opportunities for equipment dealers and customers through a diverse mix of lending companies under one single platform. Our large group of lenders, allows for competitive rates regardless of credit scores. Additionally, dealers and customers have access to the industry’s best expertise surrounding finance and lease structures, for all purposes, within the agricultural and construction industries. We provide all of this into one online platform to provide our customers with the best available tailored finance solution for their equipment.
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