Larry Sitzman, general sales manager for Kern Machinery in Bakersfield, Calif., explains how Kern Machinery uses dealer satisfaction surveys to evaluate their customer satisfaction rating.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Cultivating Supplier Relationships to Build Customer Loyalty
Years with Organization: 33. Started at the Bakersfield Store in 1983; with John Deere for 10 years before that, “So I guess I have green in my blood. All my vocabulary has to have John Deere in it. That’s just the way I am.”
Role: “I look at my role as planning, organizing, staffing, directing, controlling. Working in conjunction with the sales managers, I help direct our marketing effort, which I define as getting the right product to the right place at the right time. Our underlying philosophy is that the customer is the most important part of our business, so achieving that is our ultimate aim.”