Clayton Camp, president of Kern Machinery of Bakersfield, Calif., shares how John Deere's Service Advisor Remote has been an effective tool for Kern Machinery as it tends to the needs of customers in its AOR.
Large farms in the area use labor contractors to supply their labor needs. That means the farm may not have the same driver on the tractor over time.
Service Advisor Remote allows techs to remote in and inspect issues as they come up. Service clinics are another critical component to optimizing up-time for farmers.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Lighting the Path Toward Excellence
Years with Organization: 31. Joined as store manager at Buttonwillow location after initially working in the family’s farming operation.
Role: “The most important thing is to represent the customers, employees and the owners, and doing what’s best for all on a daily basis. If you can explain something simply in a way that makes sense for the best interests of all three, you have a chance of success. If I can’t explain it in plain terms, maybe it’s not a good position.”