Items Tagged with 'service technicians'

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Platte Valley Implement_SR Workforce
Special Report: Growing the Workforce

Filling the Skills Gap Requires Industry-Wide Effort

Low unemployment, declining populations and a widening skills gap are all contributing to the challenges farm equipment dealers face in workforce development. Solving the problem needs participation from dealers, associations, OEMs, schools and the community.
Workforce development is an issue impacting all sectors of the U.S. and Canadian economy, and farm equipment dealerships are no exception. Currently, unemployment rates in both countries are low — 3.6% in the U.S. and 5.7% in Canada.
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Conversations in Ag

Waupun Equipment’s Jason Drews Talks About Real World Work at Their Dealership

Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
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Top Tips for Customer Training: For Both the Farmers’ & Dealers’ Benefit

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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2016 Dealership of the Year Video Series: Van Wall Equipment

Add-Ons to Service Trucks Increase Techs' Productivity

Zach Dunsbergen, service technician for the Grinnell, Iowa, location of Van Wall Equipment, talks about the add-ons that have made a huge improvement on the usefulness of the dealership's service trucks. Those include the crane, welder and on-board PTO air compressor. Van Wall earned top honors in Farm Equipment's 2016 Dealership of the Year program.
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Farm Equipment

A Closer Look at Ritchie Impement’s Service Department 

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