Dealership of the Year 2024

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2024 Dealership of the Year: H&R Agri-Power

[Video] Net Promoter Scores to Manage Customer Satisfaction

Case IH and Kubota send customers surveys after purchase to rate their experience with H&R Agri-Power explains Ronnie Barnett, H&R Agri-Power CFO. A customer who gives aq score of 9 or 10 is considered a promoter and a score below 7 is considered a detractor. Those scores are combined to create a net promoter score. H&R also sends its own surveys to gauge customer satisfaction.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Feeling the Impact of a Down Ag Market

Ronnie Barnett, H&R Agri-Power CFO, shares how the down market in 2024 impacted the dealership and how pre-sales compared to the year prior. Wholegoods are the main part of the business he expects to be down, while the aftermarket business is likely to fare better.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Power EQ Simplifies Quoting Process for H&R Agri-Power

Ronnie Barnett, H&R Agri-Power CFO, explains how the dealership uses its Power EQ app to create quotes and how the approval process is automated through the system. To date, about 10 other dealers have bought Power EQ to use at their own dealerships, creating an additional revenue source for H&R Agri-Power.
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2024 Dealership of the Year: H&R Agri-Power

[Video] What Employees Can Expect Out of an ESOP

Ronnie Barnett, H&R Agri-Power CFO, explains how an employee stock ownership program (ESOP) works for the individual employees and the communication the dealership provides to the individuals over the year. After retirement, employees get their payout over the course of 5 years.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Balance Sheet Rules the Day for Dealer CFO

Ronnie Barnett, H&R Agri-Power CFO, breaks down some of the benefits and challenges that come along with a business having an employee stock ownership program (ESOP). He also shares what he needs to be watching regularly as the CFO to ensure the business is hitting its goals, including inventories, cash management and interest rates.
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Dealership of the Year 2024

Dealership of the Year: H&R Agri-Power

With a desire to provide exceptional customer service and an eye toward technological innovation, H&R Agri-Power has watched its business grow from one location in 1990 to 21 locations and more than $700 million in annual revenue. And the dealership comes in at number 30 on the Farm Equipment Dealer 100 list™ — the 4th largest Case IH dealer on the list.
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