Articles Tagged with ''employee training''

Brain Carpenter
Special Report: After the Ink Dries

Plan Early, But Have Patience

While Champlain Valley Equipment doesn’t have a script for acquiring another dealership, planning early and addressing challenges as they appear has led to six smooth dealership transitions for the company.
While Champlain Valley Equipment doesn’t have a script for acquiring another dealership, planning early and addressing challenges as they appear has led to six smooth dealership transitions for the company.
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PFD Summit: Developing Privacy Policies to Protect Customer Data

Solid privacy policies can ease tensions between dealers and their customers relating to data management and protect dealers from potential liability cases.
Alongside the benefits of evolving technology and increasingly in-depth data collection, come increased risks that can create tension between dealers and their customers. To allay potential customer concerns, dealers and manufacturers must answer these questions: Who owns the data? Who can access it today and in the future?
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Dealership Minds

Helping ‘Frontline’ Employees Keep Customers Satisfied

Joe Alvarado leads by example and doesn’t take any of the opportunities he’s been afforded for granted, something he attributes to his time in the Marine Corps. When Alvarado returned to civilian life, he started working for a farm equipment and auto parts company in Tipton, Calif. It was a small, family-owned operation, but it was there that he fell in love with agriculture — more specifically the people of agriculture.
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Online Extras: October/November 2015 Issue

Web-exclusive content for this issue includes:

  • An interview with Susanne Veatch, Vice President & Chief Marketing Officer of Kinze Manufacturing
  • Industry Q&A on the subject of employee training
  • Insight into how one family resolved conflict within the dealership

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Dealership of the Year 2015: Salem Farm Supply Inc. Salem, N.Y.

Category: Under $75 Million in Revenues
Carole Lewis, president of Salem Farm Supply, didn’t plan on making her living as a farm equipment dealer, but life had different plans for her. Her father, Philip Lewis, purchased Salem Farm Supply in 1988 from the original owner. Philip was an investment banker from New York City who had moved to the area intending to buy a business. One day, he came in to Salem Farm Supply looking to buy a tractor, and he ended up buying the dealership, Lewis says.
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