Farm Equipment editors encounter a variety of articles, social media posts, podcasts and videos that offer a unique look at various aspects of our great farm machinery industry. Here is our favorite content from the past week from across the web:
- EPA Rollback Explained: Why Tier IV Diesel Standards Aren’t Changing (Yet)
- The Importance of Taking a Step Back to See What’s Holding You Back
- Do Your Techs Understand the Expectations You are Setting?
- A 10 Minute Lesson in Customer Experience
- Back to School Season
Best of the Web This Week is brought to you by NCM Associates.
NCM provides in-depth management and leadership training to customized business consulting.
EPA Rollback Explained: Why Tier IV Diesel Standards Aren’t Changing (Yet)
In a follow up to last week’s video about EPA’s proposal to roll back the 2009 Greenhouse Gas Endangerment Finding, Tractor Mike explains why Tier IV diesel standards aren’t changing just yet.
The Importance of Taking a Step Back to See What’s Holding You Back
Check out this story that former dealer exec turned consultant Zach Hetterick shared on LinkedIn this week. He makes a great point about how when you are inside the business every day it is hard to see what’s holding you back.
Do Your Techs Understand the Expectations You are Setting?
In this video from Sara Hey at Bob Clements International she sets the stage on how to solve the disconnect between your techs and how they organize their work bay and what you are expecting from them. Hint — it’s up to you to go out there and truly set the standard.
A 10 Minute Lesson in Customer Experience
In this blog, Satisfyd’s Ryan Condon recalls what sounds to be an exhausting rental car experience after an international flight, citing the negative customer service experience he had on the front end of the trip and how another employee was able to turn it all around by the end of the trip. He says, “It was a messy, exhausting check-in. And like many travelers, I didn’t have much choice in the moment — my family had just arrived, we were tired, and we needed a vehicle.”
Back to School Season
We’re enjoying seeing all the back to school posts different dealers are sharing, whether of their staff, interns or employees’ kids. Good luck to all the kids hitting the books — or service shops — this school year. Parallel Ag posted a first day pick of Joshua Harms, who had his first day at Parkland College’s AGCO technician program this week.
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Best of the Web This Week is brought to you by NCM Associates.
NCM provides in-depth management and leadership training to customized business consulting.
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