MUNICH, Germany – Syncron, a provider of cloud-based after-sales service solutions focused on empowering manufacturers to maximize product uptime and deliver exceptional customer experiences, announced Claas, a manufacturer of agricultural machinery, has selected Syncron Inventory – Retail to optimize its spare parts inventory throughout its global network of dealers.

Because of the seasonal nature of the industry, agricultural equipment manufacturers need to ensure replacement parts are available in peak season, when and where they are most in demand to guarantee product uptime. Missing parts can lead to idle equipment, which directly impacts farmers’ revenues. This led Claas to seek a solution that would provide centralized and automated service parts management, improved inventory quality of the distribution network, increased part availability and reduced excess and obsolete stock.

Christian Buck, supply chain manager at Claas, said, “Syncron was the only provider offering such a comprehensive solution, and the company’s laser-focus on after-sales service is extremely beneficial – everything from the solution itself to the Syncron team is 100% dedicated to the after-sales service supply chain. Syncron’s strong commitment to product development, and the impressive cross-collaboration between our two teams, will enable us to meet our customers’ service needs in today’s ever-changing world.”  

When seeking a service parts inventory management solution, Claas had four criteria, including:

  • Excellent spare parts planning performance
  • Sophisticated order workflows
  • Easy monitoring across systems
  • Advanced analytics and reporting

Prior to selecting Syncron, each Claas dealer had its own somewhat manual process for managing spare parts inventory. Separate dealer management systems, different levels of data quality and hardly any system-based order processes for refills led Claas to seek a more efficient process.

Syncron Inventory – Retail will be implemented throughout the Class global network of dealers across all business units and product lines. The company’s long-term goals include optimized inventory and order behavior, increased off-the-shelf availability, time savings in the order process and transparency in spare parts planning throughout the distribution network, with the solution ultimately handling up to 10 million SKUs.

“Today’s most innovative agricultural equipment manufacturers are increasingly focused on maximizing the uptime of the products they sell,” said Johan Stakeberg, head of global sales at Syncron. “We’re thrilled to work with Claas to optimize service parts inventory across their expansive dealer network to maximize product uptime — ultimately delivering exceptional customer experiences while simultaneously improving margins and revenue.”