A large number of corporate farms in Kern Machinery's AOR means knowledge related to how to run new technology on equipment has to be brought all of the way to a number of different operators who may be operating a piece of equipment. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., shares efforts the dealership has made to train all levels of employees at the corporate farms so they are comfortable with the equipment.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Always Planning Ahead for Parts & Service Success
Years with Operation: 5. Joined Kern Machinery after 20 years with AT&T in the cellular industry in various human resources, sales and general management roles.
Role: Oversees parts and service operations for all 4 locations and also champions Customer Experience, Branding and business promotions for the dealership. “I see myself in a support role for the overall enterprise,” Moe says.