Intercourse, Pa. — Hoober Inc., an agricultural equipment dealer with 9 locations in Pennsylvania, Delaware, Maryland, and Virginia recently announced the promotion of Tim Brinton to regional operations manager and the addition of Stacey Smith as store manager and sales manager at the dealership’s Intercourse, Pa., location.
In his role as regional operations manager, Brinton will be responsible for working with store managers at Hoober’s Intercourse, Pa., McAlisterville, Pa., Chambersburg, Pa., and New Windsor, Md., locations with a focus on issues relating to customers, employees and safety. Brinton will also assist store managers with major store decisions as well as collaboration and communication between the four locations.
The regional operations manager position is new to Hoober Inc.’s northern group of stores, and Brinton feels customer benefits will be noticeable.
“ My primary responsibilities are in areas that either directly or indirectly affect our customers’ interaction and experience in doing business with Hoober,” said Brinton, “so as we look for ways to constantly improve in those areas I think customers are going to see and feel the benefits.”
“Tim knows our company, our customers and our culture and we’re thrilled to have him make the move to Regional Operations Manager,” said Scott Hoober, who oversees operations for the family-owned dealership. “Tim has been with us for 21 years and most recently served as Store Manager at our Intercourse dealership. Tim’s experience and commitment to our customers and our approach to service and support made him the ideal choice.”
Brinton, who holds a Bachelor of Science degree from Clarion University, joined Hoober Inc. as a sales Aadministrator in 1994, later being named sales manager at Intercourse before taking over as store manager.
“My past roles at Hoober have prepared me to take on the new challenges of the regional operations manager position,” said Brinton. “I’ve had a great deal of interaction with customers in each of those roles and I think that is extremely important because in the end our primary focus is on serving our customers, seeing their problems as our own and striving to exceed their expectations. I’ve also gained valuable experience from managing a department as well as a store so I’m familiar with overseeing people and processes.”
Brinton said he is looking forward to working with and getting to know the customers and store managers at McAlisterville, Chambersburg and New Windsor even better, while also continuing to contribute to the success of the Intercourse location.
Stacey Smith joins Hoober Inc. after working for Case IH for 17 years, during which time he held the positions of precision farming specialist, product support manager, and most recently territory sales manager. Smith has an Associates of Applied Science degree from SUNY Cobleskill and a Bachelor of Science degree in agriculture from Cornell University.
“We’ve worked closely with Stacey over the past three years because of his role with Case IH,” said Scott Hoober. “He’s not only worked with us but also with many of our customers and we always came away impressed. His passion and experience in agriculture, and in doing what’s best for the customer, are going to benefit our customers and our team at the Intercourse store.”
In his role of store manager and sales manager, Smith will be responsible for meeting customers’ needs in terms of equipment, parts, and service support.
“Our goal is to provide customers with best-in-class service and support, and I’ve been able to work in many facets of the machinery business, including parts support, service, precision farming and sales,” said Smith. “It really takes all of these areas working together for a dealer to add value for the customer.”
Smith said he decided to make the move to Hoober, Inc. because of the dealership’s commitment to the customer.
“What appeals to me is the focus on serving the customer and developing meaningful relationships,” said Smith. “This is an organization with integrity and a genuine desire to partner with their customers and to develop solutions that make a real difference.”
Smith also said he looks forward to working with the team at the Intercourse location and in how they can help the agricultural community continue to be even more productive.
“The team that has been assembled at Intercourse is really strong, so it’s great to be coming on board in that type of situation,” said Smith. “Plus agriculture continues to be an ever-changing business with technological advancements and I’m excited to see how we can partner with our customers and best match these new technologies to their operations.”
Improving Service Efficiency