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Communicating & Measuring for Success in Service

Anne Blotz, service manager at Ritchie Implement, breaks down how she keeps her department on track and the metrics they use to optimize productivity.

In Cobb., Wis., Anne Blotz, service manager, walks through the service department at Ritchie Implement, a 4-store Case IH and Claas dealer in southwest Wisconsin and Farm Equipment’s 2015 Dealership of the Year. 


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