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James Boel and Don Zajac
Dealership Minds

Creating Partnerships with Customers Through Service

By Jaime Elftman posted on February 13, 2016 | Posted in Best Practices, Department Management
While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
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Developing a Company Culture Based on Sharing & Teamwork

July 18, 2014 | Posted in Best Practices, Department Management
Godfrey Bros. in Jonesville, Mich., looks for people who are willing and able to learn when looking for new employees. Kevin Godfrey, owner, says the dealership builds a culture based on sharing and teamwork by focusing on how to solve problems and ensure they don't happen again. Each department works together to make sure the customer's needs are met to ensure they return to Godfrey Bros.
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Doug Heritage, General Manager, Miller Farm Equipment, Moosomin, Sask.

July 17, 2009 | Posted in Best Practices
Retirement is a long ways away for me in this farm equipment business! Why retire when you get to wake up every morning and deal with some of the best business people in the world — farmers! In the past number of years of being an equipment dealer in Western Canada, I have leaned many different things and accepted many different challenges this industry brought to us.
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