The Spader Aftermarket Management course will train experienced and high-potential parts and service managers the complete skill-set needed to achieve high performance in the aftermarket environment. This course consists of two sessions that cover leadership and coaching skills, projecting, measuring and managing financial results, improving service efficiency, managing parts inventory and much more. Participants learn how to operate their respective departments at peak levels of profitability and productivity. The two-session course is specifically designed to make the most of the critical time away from the dealership. Session One includes parts and service manager together to learn the essential skills critical for success in any leadership position. They will learn about the PRO-daptive® model for managing any situation correctly as well as other key hiring, coaching and performance management principles. For session two, parts and service managers are split into separate groups. Parts managers attend the first 1.5 day session to learn the specific management skills needed for the part department. Service managers begin their second session immediately following parts, focusing on specific needs for their departments. Individuals who manage the entire aftermarket operation may attend both the parts and service sessions in a single, three-day session. Homework will be given after Session One for participants to implement on-the-job, with appropriate follow-up at Session Two.