Your Website – Your Most Valuable Implement - Tim Whitely CEO, Team SI Your website is just as important as your physical location. Are you sure you're giving customers the right impression? State Sale Tax and Across State Line Use Tax Issues - Rex Collins – HBK CPA & Consultants Learn about state specific (and dealership industry specific) sales and use tax issues. Transactions with customers from other states are a huge issue and one for which many dealers are ill-prepared to deal with. Set Your Dial on Low – Laramie Sandquist General Manager, Federated Insurance Risk Management Culture At the heart of any strong risk management program is the business’s culture. Culture is comprised of many things, including a company’s mission, vision, operational initiatives, goals and objectives, and much more.