Who Should Attend – This webinar is for parts and service managers and employees.

The equipment industry’s top parts and service employees don’t achieve their lofty status by doing what customers expect. They earn their distinction by exceeding what customers expect. 

In today’s warp-speed business environment, parts and service employees who deliver an exceptional customer experience give their dealership a huge competitive edge. 

In this webinar presented by the Dealer Institute, you’ll learn that top performers are much more than polite and friendly. You’ll learn they combine five techniques to connect with their customers and build customer loyalty and profitable relationships. 

Dealer Institute Trainer Jim Facente will explain how the industry’s top performers provide an exceptional customer experience using the following techniques:

• make it easy,
• know the customer,
• immediacy,
• product knowledge, and
• focus. 

Find out the secret techniques of top performers – register today.