Articles by Noah Newman

Central Ticketing System Keeps New Holland Rochester Stores on Same Page

Gorgias customer service platform organizes customer messages from different communication channels.
New Holland Rochester has 6 locations throughout Indiana and a 7th that sells solar panel systems. It’s safe to say there’s never a slow day at the office, with customers calling, texting, tweeting, facebook messaging and e-mailing for assistance.
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Young’s Equipment Measures Hours, Not Dollars

Case IH dealer uses TARGIT to build technician efficiency reports, performance reviews.
Brent Bazin, corporate service manager for Young’s Equipment, a Case IH dealer in Saskatchewan, broke into the parts and service industry as a technician for Allis-Chalmers over 40 years ago.
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