While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
Mark Campanella, the service manager for Kern Machinery’s Bakersfield, Calif., store, was originally brought into the dealership in 2009 to help the company “revamp” its field service program. Before joining Kern Machinery, Campanella had owned and operated his own field service business for construction equipment in southern California for 15 years.
“In terms of enterprise operations, I keep us all on the same track with planning, projects and key objectives coming up,” says Charlie Moe, aftermarket manager for Kern Machinery, in describing his role at the dealership.
For Clay Camp, son of Clayton Camp, president and co-owner of Kern Machinery, working in the family business at the farm equipment dealership was always the goal. After numerous summers spent helping out at the dealership while in high school, Clay knew he liked the atmosphere and always pictured himself returning to the dealership.
Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), address the question, "What keeps a service manager up at night?" The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), share how the service techs communicate with farmers to prescribe the appropriate equipment solutions. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
Preventative maintenance programs have helped Kern Machinery identify potential worn parts on equipment that may need attention. Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), explain how these programs are built and the value the customers see in them. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
Don Zajac, service manager for the Buttonwillow, Calif., location of Kern Machinery, and James Boel, service manager for the Delano, Calif., location, talk about the process of consulting with the customer on high-use equipment. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), explain the range of challenges they face as service managers to get equipment fixed on an appropriate timeline, whether it's John Deere equipment or one of their shortlines. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
Mark Campanella, service manager for the Bakersfield, Calif., location of Kern Machinery, talks about the dealership's efforts to look outside the box to service a diverse product offering. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
In this episode of On the Record, brought to you by Associated Equipment Distributors, Jason Webster, commercial agronomist with PTI Farm, breaks the results of PTI Farm’s 2024 HIgh Speed Planting Corn Study.
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