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Articles by Jaime Elftman

James Boel and Don Zajac
Dealership Minds

Creating Partnerships with Customers Through Service

By Jaime Elftman posted on February 13, 2016 | Posted in Best Practices, Department Management
While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
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Mark Campanella_028 Dealership Minds_JE_1015
Dealership Minds

Getting it Done Right the First Time

By Jaime Elftman posted on February 13, 2016 | Posted in Department Management
Mark Campanella, the service manager for Kern Machinery’s Bakersfield, Calif., store, was originally brought into the dealership in 2009 to help the company “revamp” its field service program. Before joining Kern Machinery, Campanella had owned and operated his own field service business for construction equipment in southern California for 15 years.
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Clay Camp
Dealership Minds

Coming Back to the Dealership

By Jaime Elftman posted on February 13, 2016 | Posted in Dealer Succession
For Clay Camp, son of Clayton Camp, president and co-owner of Kern Machinery, working in the family business at the farm equipment dealership was always the goal. After numerous summers spent helping out at the dealership while in high school, Clay knew he liked the atmosphere and always pictured himself returning to the dealership.
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Dealership Minds 2016: Kern Machinery

How to Encourage Preventative Maintenance

By Jaime Elftman posted on January 27, 2016 | Posted in Department Management
Preventative maintenance programs have helped Kern Machinery identify potential worn parts on equipment that may need attention. Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), explain how these programs are built and the value the customers see in them. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

High-Use Tractors and Implements: Consulting on Service Needs

By Jaime Elftman posted on January 27, 2016 | Posted in Niche Equipment Markets
Don Zajac, service manager for the Buttonwillow, Calif., location of Kern Machinery, and James Boel, service manager for the Delano, Calif., location, talk about the process of consulting with the customer on high-use equipment. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

Specialty Equipment Poses Unique Challenges for the Service Department

By Jaime Elftman posted on January 27, 2016 | Posted in Niche Equipment Markets
Don Zajac and James Boel, service managers for Kern Machinery in the San Joaquin Valley (California), explain the range of challenges they face as service managers to get equipment fixed on an appropriate timeline, whether it's John Deere equipment or one of their shortlines. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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