SATISFYD, a leading provider of Voice of Customer (VoC) and Voice of Employee (VoE) solutions for the equipment industry, is proud to announce the recipients of its inaugural Frontline Champion Award, honoring the employees who go above and beyond to deliver exceptional customer experiences.
Nominations were submitted during Customer Service Week, a time dedicated to celebrating service excellence, and the winners are being announced in the season of gratitude—a fitting reminder of how frontline employees power loyalty, trust, and connection across the industry.
After reviewing nominations from dealerships across North America, SATISFYD is pleased to recognize two exceptional individuals as this year’s 2025 Frontline Champions:
Karen Lingenfelter – Vermeer Great Plains
Karen demonstrated extraordinary compassion and initiative when she helped a wheelchair-bound customer refuel his vehicle so he could safely return home. Her empathy and willingness to go above and beyond exemplify the heart of customer experience.
Randy Ciolkosz – Miller Bradford & Risberg
Randy’s deep technical expertise, mentorship, and customer-first approach set a gold standard in service excellence. Known for teaching and supporting both customers and coworkers, he embodies the true spirit of a frontline leader.
“These employees represent the best of what our industry stands for—skill, dedication, and heart,” said Ryan Condon, President & CEO of SATISFYD. “Recognizing the people behind the customer experience is central to our mission. The Frontline Champion Award honors those who make that impact every day.”
Honorable Mentions — 2025 Frontline Champion Nominees
SATISFYD also extends recognition to all nominees whose dedication and professionalism were highlighted by their leaders. Each embodies the commitment to service excellence that drives the industry forward.
- Brian Williams – Vermeer Great Plains
- Jasmine Miller – Vermeer Great Plains
- Martin Stachurski – Vermeer Great Plains
- Abraham Carillo – Coastline Equipment
- Rodney Bindl – Miller Bradford & Risberg
- Nicole Spivey – Hutson Inc.
- Jimmy Lilly – Leslie Equipment Company
- Josh Rufty – James River Equipment
- Dylan Diamond – P&K Midwest
- Taylor Riggins – P&K Midwest
- Mary Kostka – Murphy Tractor
- Linda Busk – Bobcat of St. Louis
- Chase Celestin – Bobcat of Spartanburg
- Hope Russell – J&I Power Equipment
- Andrew Pauley – J&I Power Equipment
- Matt Stump – Murphy Tractor
- Rodney Lohmeier – Miller Bradford & Risberg
- Mike Savitzky – Miller Bradford & Risberg
- Sammy Allen – Beard Equipment
- Curtis Zimmerman – Agriteer LLC
- Jerod Wagner – McCoy Construction & Forestry
About the Frontline Champion Award
The Frontline Champion Award was launched in 2025 to recognize and celebrate the employees who are the heartbeat of their dealerships—those on the frontlines of service, parts, rental, and sales support who deliver meaningful customer experiences.
About SATISFYD
Founded in 1998, SATISFYD helps equipment dealers strengthen customer and employee relationships through actionable feedback and industry insights. By connecting data from customer and employee experiences, SATISFYD enables dealerships to improve satisfaction, retention, and long-term growth.
For more information, visit https://blog.satisfyd.com/2025-frontline-champion
