Titan Machinery’s senior leadership were recently presented with two prestigious Case IH awards by CNH Executives: the Fix Right the First Time Award and an exceptional Net Promoter Score (NPS).

These awards reflect the commitment of Titan’s team members to the company’s culture of putting the customer first.

Fix Right the First Time: Processes That Deliver

The Fix Right the First Time Award honors Titan’s ability to repair equipment correctly on the first visit. This achievement is driven by the company’s culture of Uptime commitment to their customers and empowering their teams to make swift, informed decisions. As Bryan J. Knutson, Titan’s President and CEO, stated, “Our well trained, talented and passionate employees take our customers uptime very seriously and they know how critical today’s equipment is to our customers.”

Local Support Farmers & Ranchers Rely On

Titan’s exceptional NPS scores reflect the deep partnerships with their customers. Rooted in a culture of customer focus and leveraging the strength of the broader organization,  Titan’s professional staff are passionate about prioritizing each customers unique needs. “These outstanding NPS scores are very meaningful to us, as we continue to strive to help our customers succeed through every season,” said Knutson

The Power of Scale with Teamwork “I’m very proud of our stores’ commitment to delivering exceptional customer service across our entire footprint,” said Bryan J. Knutson, “Our investments in technician training, scholarship programs, tech school partnerships, parts and tooling provides a deep network ready to make our customers and their families more profitable.”

“At Titan Machinery, we measure success by remaining the trusted, go-to partners our customers choose by consistently delivering exceptional value.”