Hutson, Inc. is proud to announce a partnership with Bolt On Technology. Hutson is continuously seeking ways to enhance the customer experience and Bolt On Technology is a leading example of this level of commitment. Bolt On Technology is a text platform which allows service managers to effectively communicate with customers through texting. Customers are on the go and busy, often looking for quick, effective means of communication; Bolt On provides this advantage.
Bolt On allows Hutson to communicate via text about:
- appointment reminders
- status updates
- approval for recommended service
- invoicing and payment options
- follow up questions and answers
- warranty reminders
- drop off and pick up instructions
Hutson has launched Bolt On at the Evansville, Ind., dealership with plans to expand to other locations over the next few weeks.
"In today's world which depends heavily on technology, convenience in every aspect of our lives is of utmost importance. At Hutson, we strive to offer the best possible Dealership Experience for our customers and focus on every aspect of the customer journey to ensure their interactions with our team are seamless. Offering this technology not only creates a seamless transaction but also increases our speed of communications with our customers; I'm very excited about what the future holds for this partnership," said Josh Waggener, president and CEO at Hutson, Inc.
Bolt On’s software is used by over 8,000 shops and dealerships across North America. The company was founded in 2008 with software tools to help automotive and equipment service shops communicate with their customers in new ways.
“We are thrilled to be partnering with Hutson, one of the largest John Deere Dealerships in North America. Bolt On and Hutson both share the desire to bring thorough and timely communications to their customer basis. Together, we’ll give the agriculture and turf spaces access to a first-class customer experience via best-in-class technology," said Lauren Marzella vice president of sales and business development for Bolt On Technology