Items Tagged with 'customer expectations'


Dealership Minds 2016: Kern Machinery

High-Use Customer Demands More of Their Dealer

As of January 2016, there are 57 different crops that Kern Machinery serves in its AOR. Clayton Camp, president of Kern Machinery of Bakersfield, Calif., explains how this variety impacts the work Kern Machinery has to do to prepare for busy periods as farmers expect a high level of service from the dealership. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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