Mahindra USA, the number one selling tractor brand in the world based on volume, adds Raymond Schroth to its senior leadership team as senior director of aftersales. He joins MUSA with more than 20 years of experience working with major manufacturing companies in service, engineering, training, warranty and quality operations. Most recently with Kubota Tractor Corp., Schroth previously worked with BMW, Volkswagen and Hyundai. Schroth will oversee Mahindra USA’s departments responsible for service, warranty, quality and product support.
“The addition of Ray to our senior leadership team is a continuation of our commitment to Mahindra’s dealer and customer-first strategy in North America.” said Mani Iyer, president of Mahindra USA. “Ray’s experience in transforming and leading successful aftersales programs for major brands will support Mahindra’s continued growth and success in the marketplace.”
Schroth was the director of service for Kubota Tractor Corp. where he was responsible for the technical service center, warranty, training and customer satisfaction departments. At Kubota, his achievements included developing and implementing an extended warranty program for all products, installing a quality incident and cost tracking system for all products and leading the customer satisfaction monitoring system to improve overall customer satisfaction ratings.
“The growth of the Mahindra brand is fueled by adding people with strong core backgrounds in areas critical to our success.” said Cleo Franklin, vice president, marketing and strategic planning, Mahindra USA. “Ray’s extensive aftersales expertise will further strengthen Mahindra’s industry-leading customer and dealer brand experience.”
“It is exciting to become a part of a company that is solidly invested in cultivating its reputation,“ said Ray Schroth, senior director, aftersales, Mahindra USA. I am proud to join the Mahindra leadership team and look forward to contributing to the continued growth of the fastest growing tractor manufacturer in North America.”