Vi by visorPRO, the AI-powered aftermarket platform built for equipment dealerships, today announced the Dealer Knowledge Portal, a new feature that allows dealers to upload their own internal resources into Vi. This gives aftermarket teams faster access to proven dealership knowledge, helping them diagnose equipment and identify the right parts faster, improve quoting accuracy, retain valuable expertise, and increase aftermarket productivity and profitability.
Vi brings together dealership work orders, manuals and technical documentation. The Dealer Knowledge Portal expands that knowledge base with regional fixes, troubleshooting guides, common parts lists, training materials, dealer-developed procedures and additional manufacturer documents. It also gives dealers more control over Vi’s coverage for the off-brand equipment they service.
“Dealerships invest significant time and experience into solving difficult problems, but not every valuable solution makes it into a work order or OEM document,” said John Schmeiser, COO of Vi by visorPRO. “Dealer Knowledge Portal gives dealers a direct way to bring that expertise into Vi and make it available across their aftermarket team.”
By making dealer-developed knowledge easier to reuse, dealerships can reduce repeat diagnostic work, improve parts and quoting accuracy, and complete repairs faster. This strengthens customer service, increases equipment uptime, and improves aftermarket productivity and profitability. It also gives new employees faster access to proven solutions and preserves the expertise of senior employees when they retire or leave the organization.
“The ability to bring our own internal resources into Vi means our team can find and reuse more of the knowledge we’ve built within the dealership,” said J. Michael Zimmerman, Parts Manager of Agriteer. “We can add hardware books, quick-reference guides and dealership-developed procedures alongside the work-order history and OEM information already in Vi. It brings the full depth of our dealership’s knowledge into one searchable place. The sky’s the limit for what we can add and how we can use it.”
The Dealer Knowledge Portal doesn’t stop at one dealership’s walls. Dealers can choose whether to keep their uploads internal or opt in to share them across the Vi by visorPRO network, and every dealer who opts in draws from a shared pool of dealer-developed knowledge that grows with every contributor.
The Dealer Knowledge Portal builds on the strength of a platform already trusted across more than 125 dealerships worldwide, including some of the top AGCO, CNH, CLAAS, JCB, KRONE and Kubota and dealers. By combining OEM content, work order intelligence, dealer-contributed resources and optional network sharing, Vi helps dealerships diagnose faster, strengthen their teams and increase aftermarket profitability.
The Dealer Knowledge Portal is now available within Vi by visorPRO. Book a demo at visorpro.ai to see it in action.
