AGvisorPRO Inc. a Calgary, Alta., technology company that connects farmers with experts, suppliers and other agricultural professionals in real time, says it has expanded its partnership with Saskatchewan-based Case IH dealership Young's Equipment, which will be leveraging the company’s visorPRO AI-powered technology to enhance customer technical service and support.

"The challenge for equipment dealerships is the sheer volume of questions and technical support required in a compressed season,” says Patrick Walther, co-founder of AGvisorPRO. “Hundreds of requests arrive each day during seeding, spraying and harvest. Considering the scarcity and expense of onboarding skilled talent, often these recurring questions tie up even more valuable technical resources.”

Walther adds that to address this constraint, the company is showcasing with selected dealerships a scalable solution that leverages visorPRO.

The technology is based on a large language model (LLM) AI system designed to extract accurate answers from technical, operational and service manuals, AGvisorPRO says. The visorPRO AI solution is designed to automate referenced responses to repeated queries with a “human-in-the-loop” approach, freeing technical experts to focus on more complex issues, the company adds.

Sean Young, Assistant General Manager of Young's Equipment, comments, "Our partnership with AGvisorPRO in launching visorPRO marks a significant leap forward in the industry,” says Sean Young, assistant general manager for Young’s Equipment. “The ability to streamline our support process using AI technology will revolutionize our customer service offering and set a new standard in the dealership landscape."

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