MEMPHIS, Tenn. — Krone North America is expanding the Western Region Training and Support Center by nearly doubling the square footage of the facility in Reno, Nev.
The original Western Region Training and Support Center location was opened in 2009 to better serve the Krone dealers and customers in the western region of the U.S. Due to the amount of growth experienced in the past five years, the current 50,000 square foot facility that houses offices, wholegoods storage and parts warehousing was outgrown.
The Western Region Training and Support Center is moving to a 99,000 square foot state-of-the-art office and warehouse with the anticipated opening date of Dec. 1, 2014.
With the added space Krone will be increasing the number of employees that will be serving the Western Region, expanding the amount of equipment stored at the Western Region Training and Support Center and will enlarge the spare parts inventory held there.
The wholegoods and parts area of the warehouse has double in size to accommodate additional machine and parts storage. The added storage allows both machines and parts to be quickly accessible for Krone dealers in the Western Region at an economical freight rate.
“The enlarged parts warehouse now utilizes a new warehouse management system. This system allows us to scan parts for receiving, put away, picking, packing and shipping. It also takes real time inventory cycle counts and assigns bin locations to store fast moving parts close to the shipping area for the most efficient picking and packing of parts,” explains Fred Rogers, Krone Parts Marketing Manager.
This expansion is the result of the commitment Krone has to providing the best service to Krone customers and dealers. Additionally, the new high-tech training center will provide a larger area for training both customers and dealers.
“During the last five years over 500 Krone dealer service technicians, dealer salesmen and customers have come to Reno to attend parts, product, operation and service training. With the new facility and large classrooms, Krone expects to increase the amount of people trained each year,” explains Brian Hutt, Krone Western Region Sales Manager.
In addition to the larger Western Region Training and Support Center, the Western Region is increasing the number of people servicing the region.
“In a time where many agriculture companies are cutting back, Krone is expanding and growing. The addition of regional Service, Business and Product Managers will aid Krone in our growth and enhance customer service,” Hutt explains.