Items Tagged with 'metrics'


Dealership Minds 2014 Video

Daily Operating Report Keeps Management 'On Top' of Numbers

Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), gives an overview of what's included in daily operating reports he pulls for the management team to keep everyone up on important metrics.
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To The Point: 'Magic-Wand' Wavers for 2014

By nearly everyone's account, 2013 was another good year for the farm equipment industry. There's much to be thankful for, for sure, as we look in the rear-view mirror. But then again, this is an industry built on a foundation of finding a better way, so the new year also brings an inclination to dream a little about what "could be."
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Wider World of Business: Why Dignity is the Key to Customer Service

For the last several decades customer service has cycled through an evolution of different metrics, all focused on measuring if the customer is happy. It started with satisfaction, then moved to loyalty, engagement, customer value, back to loyalty, then the recommend question, and even level of effort.
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JayDee AgTech: Key Metrics

In this video sponsored by IRON Solutions, Duane Smith and Boyd Hofman of the 2011 Dealership of the Year award-winner JayDee AgTech discuss the key metrics they look at when trying to measure success and move their company forward.
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