Give your experienced and high-potential parts and service managers the complete skill set needed to achieve high performance in the aftermarket environment. This course consists of two sessions that cover leadership and coaching skills, projecting, measuring and managing financial results, improving service efficiency, managing parts inventory and much more. The first session will include service and parts managers together to learn essential skills critical for success. They will learn about the PRO-daptive® model for managing any situation correctly as well as other key hiring, coaching and performance management principles. Session two will split parts and service into separate groups. First, parts managers will attend their 1.5 day session to learn specific management skills for the parts department. The service managers will immediately follow the second day and into the third day, focusing on specific needs for their area. Individuals who manage the entire aftermarket operation may attend both the parts and service sessions in a single 3-day session. This training is ideal for: • Current or aspiring parts or service managers in farm equipment dealerships • Parts and service managers who desire a well-rounded skill set versus just technical knowledge • Those who have the authority to implement real-world and practical application concepts at the departmental level • Managers of the entire aftermarket process in farm equipment