Department Management

How Janson Equipment Combines the Numbers with Customer Care

They may manage their three dealerships “by the numbers” to achieve a profitable bottom line, yet Janson Equipment also puts their customers’ “boots on” to give the business a personal touch that breeds customer loyalty. In their own words, here’s a departmental list of goals and responsibilities that sets this dealership apart.
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The Business of Selling

Scrutinizing Potential New Sales Personnel

Just as important as hiring the right person, dealers and sales managers interested in improving the overall performance of their sales department would be wise to scrutinize certain individuals whose potential for long-term success has proven to be somewhat problematic.
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Will Equipment Rollovers Keep Rolling?

But it’s clear from other dealers, who are having success with such programs, that kept in check, these equipment rolls and multi-unit discounts can build machine population and market share in their sales territories. Theoretically, in the longer term, increasing the number of units in the field should improve dealer absorption rates through increased sales of parts and service.
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The Coach Approach to Managing People

Managing people isn’t what it used to be — or shouldn’t be. For a whole range of reasons, traditional “task-oriented-only” approaches to management just aren’t as workable or productive as they may have been at one time — for either the employee or the manager.
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