[Video] Troubleshooting from a Centralized Location

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One of United Ag & Turf’s (UAT) greatest differentiators is its Support & Solutions Operation Center. The 48-store dealership opened the operations center in 2021 to serve as a hub that continues to be developed as the equipment industry moves toward a fully connected world between customer, machine and dealer. Andrew Sullivan, technical support manager, provides an inside look at how UAT’s Technical

Services monitors the connected machines from one location, allowing the dealership to alert customers and local service teams to problems before they happen.

Sullivan shares how the centralized structure provides an “answer database” to its store locations. The group ensures all testing procedures are done and followed. When additional technical assistance is needed from the OEM, this team serves as the Technical Communicator between the store and the manufacturer.

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