[Video] Upselling Parts & Service

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In this sales-focused session, Dean Devore dives into the techniques you need to successfully upsell in your parts and service departments and as a result grow your bottom line and make sure customers have everything they need. The founder of Parts Academy, Devore was raised in a family dealership and has worked for 5 global OEMs with strong dealer organizations, and uses that background to teach non-sales employees how to be comfortable with selling. During this session, you’ll discover the proven approach to making customers receptive to upselling.

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