If you want to effectively drive productivity at your dealership, you need to track the right metrics. While tracking the wrong metrics can lead to false-positives and dead-ends, tracking the right metric can offer real insights into your service department productivity and bottlenecks that need fixing.
In this free eGuide, Kelly Mathison — Trainer and Management Consultant with the Western Equipment Dealer Association's Dealer Institute — shares insights into how dealers like you can improve service productivity and efficiency by tracking the right metrics, based on what he has seen in his 30+ years of experience working in the ag equipment industry.
In this free dealer guide, Mathison will cover...
• How to calculate your labor inventory
• Which KPIs you should track to manage labor inventory effectively
• How to calculate productivity and efficiency of your service technicians
• Who is responsible for productivity and efficiency in the service department
• How your service department can improve productivity and efficiency
This free dealer guide is brought to you by Dealer Information Systems Corporation (DIS) .
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