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Cornerstones of Success

We need to understand what is important to the customer, what drives his purchase decisions and what differentiates you and your dealership from the others.
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To The Point: Changing the Game

After avoiding it for 9 years, last week I broke down and bought a new PC. During his sales pitch, the young man said something that got my attention. "If you need help setting it up or after you start running it, you can call our service people."? My only question to him was, "How much?"?
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