This webinar will focus on the tools employees need to provide excellent customer service and how Millennials and Baby Boomers differ in their expectations.

Ted Stehr, CDK Solution Consultant, will share with you specific tips for working with a new generation of customers and how to ensure they are receiving the customer experience they expect. Below are a few of the topics Ted will cover:

• Learning the communication methods most valuable to millennials (text, email, chat).
• Understanding the expectations when it comes to resolving problems.
• Leveraging customer facing apps to allow millenials to interact with your organization on their terms.
• How to use your business system to provide the information needed for a great experience.
• Understand the importance of coupons and giftcards.

Date: September 28
Time: 2 pm Central Time
Speaker: Ted Stehr, CDK Solution Consultant

Register Now

This FREE webinar was brought to you by Farm Equipment magazine and CDK Global.

Email Kim Schmidt at Farm Equipment with any questions about the webinar.