High-Use Customer Demands More of Their Dealer
As of January 2016, there are 57 different crops that Kern Machinery serves in its AOR. Clayton Camp, president of Kern Machinery of Bakersfield, Calif., explains how this variety impacts the work Kern Machinery has to do to prepare for busy periods as farmers expect a high level of service from the dealership.
With overlapping harvest seasons that go nearly all year long, that can put stress on the service department.
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This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Clayton Camp
Lighting the Path Toward Excellence
Years with Organization: 31. Joined as store manager at Buttonwillow location after initially working in the family’s farming operation.
Role: “The most important thing is to represent the customers, employees and the owners, and doing what’s best for all on a daily basis. If you can explain something simply in a way that makes sense for the best interests of all three, you have a chance of success. If I can’t explain it in plain terms, maybe it’s not a good position.”
