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When it comes to using new marketing and communication technologies to interact with your customers, what's the greatest challenge you face (e.g. "too busy", "don't know where to start", "unsure of ROI", etc.)

Please share your comments below and read what others have to say.


Past Industry Q&A Responses

What one subject area in the industry do you feel you may be unprepared to deal with in the coming year?

See responses.